Intercom on Marketing

Name: Intercom on Marketing
Author: Des Traynor

About the author

Des Traynor co-founded Intercom, the customer messaging platform, and has become one of the most thoughtful voices on product strategy, startup positioning, and SaaS growth. His writing on product management and customer communication is widely cited.

More by Des Traynor

Intercom on Product ManagementPrinciples and practices of effective product management and customer-centric development
Intercom on Jobs-to-be-DoneFramework for understanding customer needs and building products that solve real problems