Jim Sinegal

The Costco Story: Why It Works

Inside story of Costco's business model emphasizing customer loyalty and efficiency

About the author

Jim Sinegal

Jim Sinegal co-founded Costco Wholesale with Jeffrey Brotman and served as its CEO until 2012, building it into the second-largest retailer in America. His business model of extreme value, limited SKUs, and generous employee treatment made him one of the most admired retail executives of his era.