Raving Fans

Name: Raving Fans
Author: Ken Blanchard

by Ken Blanchard

Guide to creating customer enthusiasm through exceptional service and support

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About the author

Ken Blanchard

Ken Blanchard is one of the most widely read business authors of all time, having co-authored The One Minute Manager with Spencer Johnson. His Situational Leadership model is used by organizations worldwide to train managers to adapt their leadership style to each individual employee.

More by Ken Blanchard

The One Minute ManagerBlanchard's simple management method emphasizing clear goals and feedback
Leadership and the One Minute ManagerBlanchard's exploration of leadership vision and purpose through one minute principles
Gung Ho!Blanchard's parable on worker enthusiasm and motivation in the workplace
The SecretBlanchard and Hunter's story about discovering inner peace and personal fulfillment