Moments of Magic

Name: Moments of Magic
Author: Shep Hyken

by Shep Hyken

Creating memorable moments that strengthen customer relationships and loyalty

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About the author

Shep Hyken

Shep Hyken is a customer service and experience expert who has worked with hundreds of companies helping them build cultures of service excellence. He is a hall-of-fame speaker and prolific author on the topic of customer loyalty.

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