Secret Service

Name: Secret Service
Author: John DiJulius

by John DiJulius

Exceptional service principles and practices that delight customers

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About the author

John DiJulius

John DiJulius is the founder of The DiJulius Group, a customer experience consulting firm, and the owner of John Robert's Spa, a regional salon chain. He draws on his direct experience as a business owner to teach customer service principles.

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