John DiJulius
John DiJulius is the founder of The DiJulius Group, a customer experience consulting firm, and the owner of John Robert's Spa, a regional salon chain. He draws on his direct experience as a business owner to teach customer service principles.
Works
- The Customer Service RevolutionTransform customer service to build loyalty and competitive advantage
- Secret ServiceExceptional service principles and practices that delight customers
- What's the Secret?Uncover service secrets that successful companies use to excel
- The Relationship EconomyBuild business through strong customer relationships and lifetime value
- The Best Customer Service Quotes Ever SaidQuotable wisdom on customer service excellence from industry leaders