John Tim Tschohl
John Tschohl is a customer service strategist who founded the Service Quality Institute, a company that has trained millions of employees worldwide in customer service skills. He is considered one of the world's foremost authorities on service as a competitive strategy.
Works
- Achieving Excellence Through Customer ServiceOrganizational and personal excellence through customer-focused service practices
- EmpowermentEmpowering employees and customers through service culture and engagement strategies
- Loyal for LifeBuilding customer loyalty and lifetime relationships through superior service delivery
- e-ServiceDigital-age customer service excellence in online and technology-mediated channels