e-Service

Name: e-Service
Author: John Tim Tschohl

by John Tim Tschohl

Digital-age customer service excellence in online and technology-mediated channels

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About the author

John Tim Tschohl

John Tschohl is a customer service strategist who founded the Service Quality Institute, a company that has trained millions of employees worldwide in customer service skills. He is considered one of the world's foremost authorities on service as a competitive strategy.

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