Loyal for Life

Name: Loyal for Life
Author: John Tim Tschohl

by John Tim Tschohl

Building customer loyalty and lifetime relationships through superior service delivery

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About the author

John Tim Tschohl

John Tschohl is a customer service strategist who founded the Service Quality Institute, a company that has trained millions of employees worldwide in customer service skills. He is considered one of the world's foremost authorities on service as a competitive strategy.

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